Privacy Policy

Your Privacy Matters – Lottery Bazaar Privacy Policy

At Lottery Bazaar, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website (www.lotterybazaar.pk), use our services, place orders, or interact with us.

We operate from Islamabad, Pakistan, and prioritize transparency, especially with our Open Box Protocol Active Delivery and focus on authentic sneakers and comfort shoes.

Last Updated: January 19, 2026

1. Information We Collect We collect information to provide better service, process orders, and improve your experience. This includes:

  • Personal Information: Name, email address, phone number, delivery/billing address, date of birth (if provided), gender (for better recommendations).
  • Account & Profile Data: Username, password, order history, preferences, saved sizes, wishlist items, reviews/feedback.
  • Payment Information: Bank details, JazzCash/EasyPaisa info, or other payment method data (processed securely via third-party gateways; we do not store full card details).
  • Technical & Usage Data: IP address, browser type, device information, operating system, pages visited, time spent, clicks, search queries, cookies, and similar tracking technologies.
  • Location Data: Approximate location from IP or shared delivery address (for shipping).
  • Communication Data: Messages via WhatsApp, email, chat, or support tickets.
  • Other: Government-issued ID or proof for verification (e.g., high-value orders or seller accounts, if applicable).

We collect this directly from you (during registration, checkout, or contact) or automatically (via cookies/analytics).

2. How We Use Your Information Your data helps us:

  • Process and fulfill orders, including delivery and Open Box inspections.
  • Provide customer support, handle returns/refunds, and resolve disputes.
  • Verify authenticity and prevent fraud.
  • Send order updates, promotions, newsletters (with opt-in consent).
  • Improve our website, products, and services through analytics.
  • Comply with legal obligations, respond to authorities, or protect our rights.
  • Personalize your experience (e.g., size recommendations, targeted offers).

3. Sharing Your Information We do not sell your personal data. We may share it with:

  • Service providers (logistics/delivery partners for shipping, payment gateways for transactions, cloud hosting).
  • Affiliates or partners strictly for service delivery.
  • Legal authorities if required by Pakistani law (e.g., court order, fraud investigation).
  • In case of business transfer (merger/acquisition), data may transfer with the business.

All third parties are required to protect your data and use it only for the agreed purpose. No international transfers occur without adequate protections (as per applicable standards).

4. Cookies & Tracking Technologies We use cookies and similar tools for: essential functions (cart, login), performance (analytics), and marketing (ads). You can manage preferences via browser settings or our cookie banner. Third-party analytics (e.g., Google Analytics) may be used – see their policies.

5. Your Rights & Choices You have the right to:

  • Access, update, or correct your personal information (via account settings or contact us).
  • Request deletion of your data (subject to legal retention requirements, e.g., for orders).
  • Opt-out of marketing emails/SMS (unsubscribe link or reply STOP).
  • Withdraw consent where processing is consent-based (may limit services).

Requests: Email support@lotterybazaar.pk or use our contact form. We respond within reasonable time (typically 15–30 days). For minors under 18: We do not knowingly collect data; if discovered, it will be deleted.

6. Data Security We implement reasonable security measures (encryption, firewalls, access controls) to protect your data from unauthorized access, loss, or misuse. However, no online transmission is 100% secure – you should protect your login credentials and device.

7. Data Retention We keep your data only as long as necessary: active accounts indefinitely (until deletion request), order records for 5+ years (tax/legal), marketing data until opt-out.

8. Changes to This Policy We may update this policy. Changes will be posted here with the updated date. Continued use after changes means acceptance.

9. Contact Us Questions or concerns? Reach out: Email: support@lotterybazaar.pk WhatsApp: [Your Number]